Terms & Conditions

• During the access procedure to the Website and the usage of the services provided it is required that users should read carefully, understand and accept these terms as a prerequisite for the provision of any services.

• Tailormade Tours reserves the right to modify these terms unilaterally without any prior notification to the users. Every modified version of these terms is published on the Website. Therefore, all users prior to the receipt of any service are required to be informed about the updated version of the terms and to accept any modification thereof.

• If, for any reason whatsoever, any user does not agree or accept one or more of these terms or of the terms set by any Third Party Provider, such user should abstain from the usage of the Website and relevant services/goods, otherwise all terms are presumed as unconditionally accepted by the said user.

• For the avoidance of any misinterpretation in case of non acceptance of any of these terms or any term set by any Third Party Provider by any user, that user may not be able to access the Website and/or purchase the goods desired.

• It should be noted that the General Terms & Conditions of Tailormade Tours apply to all reservation requested by the user either through the web portal of Tailormade Tours, through the Call centre (+30 2310 478822) or directly to Tailormade Tours offices.

• By making a reservation or purchasing a product or service offered through the Website, the user unconditionally accepts the General Terms and Conditions of Tailormade Tours.

• For the majority of the services procured through the Website, users may book the service available through the Website, followed by a specific order placed from their side. The reservation order is binding for the user, who should pay the cost of the service reserved, unless it is allowed to do otherwise, always according to the cancellation policy applicable to that service.

• Following the reservation procedure as developed and announced in the Website, each user provides Tailormade Tours with an order to act as an intermediary for the procurement of the chosen tourist goods/services by the relevant Third Party Provider.

• Reservation is confirmed by the Third Party Provider and Tailormade Tours in turn notifies the user for the aforementioned confirmation.

• In case of short-term changes of any booked service or product by the user (failure of service by the provider, e.g. flight delay or cancellation), Tailormade Tours will try to contact the customers by phone or e-mail to inform them about these changes. However, Tailormade Tours does not hold any responsibility for changes, delays or cancellations of any other travel related services provided by other providers. Late reporting of errors or discrepancies, in no case entitles the user to withdraw from the contract.

• The user is liable to follow the terms and conditions set by each provider, for example, an airline’s restrictions concerning the check-in time or the return flight confirmation. The user is informed about such conditions by the specific provider.

• Every successful booking process is followed by a message stating the success of the transaction and the reservation code, after the user fills in the form requiring the credit card details. For every successful booking, the user will receive a confirmation e-mail, which will also include the reservation code and all details relevant to the booking made. If for any reason such message does not appear or the customer does not receive a confirmation e-mail, the customer is responsible to contact Tailormade Tours either by phone at the company’s Call Centre (+30 2310 478822) or by email at info@tailormadetours.gr to check whether the reservation has been made or not. Sometimes communication can be interrupted without Tailormade Tours knowing what happened to the user’s computer.

• By filling in a special reservation form available on the Website and completing a booking, the customer gives strict instructions to Tailormade Tours to intermediate a provided travel service, offered by the actual provider, or any other service related to the execution of travel.
Subject to the customer’s authorization for required intermediation are defined as follows:
– Reservations made by the user through Tailormade Tours Website
– Reservations made by the user through Tailormade Tours Call centre (+30 2310 478822)
– Reservations made by the user at Tailormade Tours offices

By confirming a reservation the user is bound in any case.
Reservations NOT processed through the website of Tailormade Tours may have different pricing.

• Airtickets are sent to the user as electronic tickets (e-tickets) via electronic mail (e-mail).

• The reservation and the ticket are transferred automatically in the system of the airline. After issuing the ticket, the user receives a second e-mail stating the number of electronic ticket, which will be printed and used at the airport during the check in.

• If the original email shows the number of the ticket, the customer does not receive another confirmation.

• The name of the user at the reservation system should match the name of the passport.

• In case of car rentals and hotel reservations, the user receives the voucher and reservation code respectively, at his email address. The user should provide the hotel or the car rental agency with a printed copy of the confirmation he received by Tailormade Tours, along with his voucher. Upon receipt of a car, it is necessary to present the credit card by which the reservation was made.

• In the case of organized tours the customer receives all relevant information by email.

• Ferry tickets are either sent to the customer by courier or the customer can collect them from Tailormade Tours’s offices. In the occasion where the ship company permits, the customer may collect the tickets from the ship company’s kiosk at the port of departure. In this case the customer will receive the reservation code by email or phone.

Tailormade Tours is not responsible for any loss of tickets or travel documents, which are delivered by post.

• Tailormade Tours is not responsible for the valid travel documents (passports, visa, etc.), the client should hold out for a trip.

• It is the passenger’s obligation securing the required passenger documents.

• If the customer is traveling abroad, it is the customer’s responsibility to comply with relevant conditions concerning passports, visa, customs, taxes, and conditions for imports and exports, as well as health conditions. Tailormade Tours’s website provides some information related, for the user’s convenience. However, Tailormade Tours is in no case responsible for the validity and completeness of such information. The customer is the outright responsible for his proper information, thus the user should contact the provider of that trip or the consulate of the destination country.

• The communication, including any kind of information required in accordance with these terms, between Tailormade Tours and the users of the Website is performed mainly through electronic means and specifically via the electronic address that the user has provided to Tailormade Tours for this purpose

• Each user should notify Tailormade Tours of the required true and accurate contact details and personal data, including a valid e-mail address that the user is legitimately authorized to use.

• Users may contact Tailormade Tours electronically using the electronic address info@tailormadetours.gr or through Tailormade Tours Call Centre (+30 2310 478822).

• Users may communicate with Third Party Providers according to the terms and conditions set by these Third Party Providers.

• The notification of inaccurate and/or false information or contact details may lead to inability and/ or refusal to deliver and/ or perform the service/ good selected and/or exclusion of the specific user from the usage of the Website and/or the services provided by Tailormade Tours and/or Third Party Providers. If such is the case, user may also be held responsible for the payment of the relevant good or service, and in cases for further reimbursement.

• In case of violation of these terms, Tailormade Tours reserves the right to reject any reservation made notifying the user accordingly.

• The prices announced on the Website, in relation to the services provided include the total fee for the specific service, the relevant taxes and charges as well as any fee that Tailormade Tours charges for the services provided through the Website – effective at the time of completion of the reservation or transaction – unless otherwise stated in the Website. In case the user choses the telephone reservation service, the user will be informed about the relevant cost which is on top of the fees announced on the Website, before the reservation is confirmed and the relevant charge will take effect only if it is accepted.

• All prices announced on the Website are actual, final and valid at the time of the search. The prices of air tickets are subject to change depending on the availability of the airline at the time of the search.

• The cost of each service provided through the Website is defined by the relevant Third Party Provider and is announced to Tailormade Tours along with any taxes imposed and the relevant fees of Tailormade Tours. Tailormade Tours is not responsible for the setting and any alteration of these prices whatsoever.

• The prices announced on the Website may be altered by Tailormade Tours even after the completion of the reservation procedure, if the Third-Party Provider, who set the specific price, alters it and notifies Tailormade Tours accordingly. In any case, any prices’ alterations made after confirmation of a reservation are made exceptionally and mainly due to potential increase on the imposed taxes, fees and/or duties.

• The price of services is paid according to the procedure announced in the Website.

• Currency that will be used for your e-ticket offline payment can be any of the selected drop-down currencies. For online e-ticket payment, only EUR is accepted. Exchange rate used is an approximation for information purposes.

• The credit card owner details are automatically forwarded to the Financial Institution that is responsible to execute the transaction.

• Users should use a credit card of which they are legal owners and authorized users. In case a credit card of a third person is being used, the presentation of a specific authorization in writing or consent of the legal owner of the said credit card is required along with the passport copy.

• Tailormade Tours is entitled to require users to provide any personal data and information considered as necessary for the provision and charge of the services (e.g. copy of an ID or a Passport and/or the credit card, home address certification etc.), anytime, in order to identify the user of the services with credit card details used and for any other reason deemed necessary by Tailormade Tours with regard to the provision of the services. Any documents required to be sent by post are sent by Tailormade Tours to the postal address provided by the user.

• For booking low cost airlines’ tickets (e.g. easy jet), payment is only possible by credit card. Note that tickets’ prices usually refer only to simple fare and do not include the cost for luggage. Luggage reservation can be done when completing the reservation, by adding the relevant cost as set by each airline. If the customer decides to add a luggage after having completed the booking procedure, Tailormade Tours will charge 5 € extra, to the added cost as defined by the airline.

• In case the reservation concerns a combination of two flights, the customer is liable to have sufficient funds on the credit card used for the transaction, equal or greater than the total cost of the two separate flights. Altogether, should the total cost of the transaction exceed the funds available on the credit card, this might result in a disrupted booking, for example, in double flight bookings, only one of the two flights will be purchased, without cancellation possibility, whereas the other one might not be processed.

• In case the payment is processed by credit card, and the entire amount will be charged when the booking is completed. If the payment is processed via bank deposit, the payment transaction has to be completed within a specific timeframe defined by the airline or the specific air ticket offer.

• Before the payment process has been finalized and Tailormade Tours has received the payment, Tailormade Tours has no obligation to provide any tickets or other travel documents to the user. In any case, the customer is always responsible for paying the amount of the booked services and products in total.

• Tailormade Tours may deliver all tickets, confirmations for reservations, or other travel documents to the address, which the customer provided to the bank or the issuer of his credit card.

• Third Party Providers set and announce the accepted procedures regarding cancellations and aleterations of reservation, as well as the provision of their goods/services.

• The user who wishes to cancel or modify his reservation or any service purchased should contact info@tailormadetours.gr the soonest possible. If a cancellation or modification possibility is provided according to the terms of the Third Party Provider, the user is being notified accordingly and these terms are applied with respect to any sums to be returned as reimbursement and/ or to be retained as cancellation fee. In addition to any such sums, Tailormade Tours may charge a cancellation fee or a fee for the reservation’s alteration or the good, as defined at the price list (also sometimes announced on the Website). It is highlighted that Tailormade Tours’s commission for the completion of the reservation or the procurement of the good is not returned.

• The ability to change or cancel an air ticket, a trip or a different product or service and the conditions governing such a change or cancellation are subject to conditions set by each provider to which Tailormade Tours has no influence. If the supplier provides the user the right to cancel or change a product or service, the user is obliged to inform Tailormade Tours in writing about the cancellation or change, otherwise Tailormade Tours may not cancel or modify the reservation.

• Before making any reservation or booking, the user must read and agree with the terms and conditions.

• If the user buys a return ticket or multileg flight and decides to use only part of the ticket, the user has to notify Tailormade Tours in order to be informed if this is possible, since every airline has a different policy and in some cases the passenger may be considered as non show at the 1st part of the flight, and thus the rest of the flights booked might be cancelled. There are also cases where the passenger may use the remaining part of the ticket, but with an extra charge.

• If the user needs to change or cancel a ticket which has not been issued, Tailormade Tours changes or cancels the reservation without charge. If a ticket has been issued, Tailormade Tours changes or cancels it, in accordance to the terms set by the supplier. Any such charges are equal to those applicable to all travel agencies, always depending on the time of cancellation.

• Apart from the possible change fee – change of class of service – cancellation as set by the provider, the charge by Tailormade Tours (service fee) is defined according to the following:
1. Change/Reissue of air ticket (domestic or international): 15 Euro/ticket
2. Cancellation of air ticket (domestic or international): 10 Euro/ticket

• For change or cancellation of a travel package, hotel or any other service, the customer should take Tailormade Tours’s advice before taking any action.

• In case of cancellation, the commission paid when purchasing a service is non-refundable. In case of cancellation with fault of the supplier, no additional service fee is charged by Tailormade Tours.

• Tailormade Tours is not obliged to respond to requests for changes or cancellations in less than 8 working hours. The company does not support changes or cancellations of air or ferry tickets, outside operating hours.

• In cases of cancellation or change on air tickets, the customer will be refunded only if the airline itself has proceeded to the refund process. The customer will get the refund not earlier than the end of the month, following the date of cancellation. Tailormade Tours is not responsible for possible delays caused by the airline.

The refund for Tailormade Tours’s services will be made 30 days after the date of cancellation.

• Access to the Website and purchase of the services promoted therein involves that the users notify Tailormade Tours of any information which Tailormade Tours considers necessary for the successful and safe provision and delivery of the goods/services requested. The users have to notify Tailormade Tours with accurate information such as name, e-mail address, postal address, telephone number, credit card data, etc. Upon the insertion of the data required, each user unconditionally consents to the collection, usage and processing of the personal data provided for the purpose of purchasing the goods/services requested. If any user does not agree with the collection, usage, processing and/or forwarding personal data in accordance with these terms, this user should refrain from using the Website’s services, otherwise it is assumed that the General Terms and Conditions continue to be unconditionally accepted by the particular user.

• Tailormade Tours collects and keeps records solely of the personal data that each user voluntarily provides by inserting any data required in the relevant fields and/or providing answers with regard to specific actions performed by Tailormade Tours and to which the users may voluntarily participate.

• The purpose of the collection, usage and processing of personal data that each user notifies to Tailormade Tours, is the provision of the goods/services for receiving which the user’s personal details are necessary.

• Each user upon acceptance of these terms gives an explicit and unconditional consent for the usage, maintenance, processing and forwarding of the personal data and details that he notifies to Tailormade Tours, by Tailormade Tours and any Third Party Providers in order to receive the goods he requested through the Website.

• Tailormade Tours retains the right to use the user’s contact details for the dispatch of information/ promotional messages with regard to its goods and services as well as of relevant offers and/or announcements, if the said user has not withdrawn its consent accordingly.

• If a user does not wish that his personal data is used for the dispatch for such kind of updates by Tailormade Tours, he should notify Tailormade Tours by sending an e-mail message at info@tailormadetours.gr using the same e-mail address, declared upon subscribtion, quoting: “I don’t wish to receive information material” or simply click on the “Unsubscribe” link at the end of the newsletter.

• Any user may request to be informed anytime with regard to his personal data preserved by tailormadetours, the purpose of their processing as well as to request their modification, their correction or deletion, by sending a request electronically from the e-mail address declared upon subscription to info@tailormadetours.gr, attaching a copy of his ID.

• The collection, maintenance, processing and forwarding of the personal data that the users notify to Tailormade Tours through the Website are collected and subject to usage and processing in accordance with personal data protection laws and specifically in accordance with the Greek laws 2472/1997 and 3471/2006, as in force.

• Tailormade Tours allows access to the users’ personal data only to authorized persons who are required to have access on a ‘need to know basis’. In this scope, Tailormade Tours reserves the right to grant authorized access or/and the right for the usage and processing of the personal data to third natural persons or legal entities, to which the processing has been assigned.

• The user’s personal data protection by Third Party Providers is defined in accordance with the relevant terms and conditions set and notified by these Third Party Providers and Tailormade Tours bears no responsibility thereof.

• Tailormade Tours reserves the right to use the provided by the users data for statistical, promotional, research or/and advertising purposes, notifying this data e.g. to market research companies assigned for the said purposes, in a way the identification of the person they refer to would not be possible.

• Tailormade Tours does not warrant nor is responsible regarding to the availability of the goods/services provided but simply announces the specified information on the Website as notified by each Third Party Provider.

• The information, software, products and services featured on this Website may contain inaccurate information or typographical errors. Tailormade Tours does not guarantee or assume any liability for inaccuracies about hotels, images provided, product descriptions, hotel services or other descriptions that are presented on the Website, since the majority of those are provided directly by the relevant vendor. The carriers, hotels and other suppliers providing travel or other information to Tailormade Tours’s Website are independent entities and not Tailormade Tours agents or employees. Also, Tailormade Tours is not responsible for the adequacy, appropriateness or the availability of the goods/ services provided by Third Party Providers as well as for any actions or omissions in their collaboration with Tailormade Tours and / or for any services provided to users that may cause compensation claims for any reason. In any case Tailormade Tours has no responsibility to users or any third party for direct or indirect damages, foregone profits, lost revenues or profits, loss of opportunity, loss or damage of data and in general any kind of damage or loss due to access and / or usage of the Website and the goods/services acquired through this, injury, death, property damage or other damage that may result from third party services, delays, cancellations, overbooking, strike, force majeure beyond reasonable control of Tailormade Tours, the privacy policy Terms and Conditions stated on Third Party Provider’s websites and the information provided and published by each services’ supplier.

• Over 70.000 hotels are available in the Tailormade Tours database, including some two-star ones. These hotels are suitable for travellers wishing to travel economically and are not recommended to clients. Tailormade Tours doesn’t recommend a particular hotel and does not fguarantee the quality of all hotels presented on its website. For further recommendations, customers should contact Tailormade Tours travel consultants at the office’s Call Centre (+30 2310 478822) or at info@tailormadetours.gr.

• Tailormade Tours makes every possible effort for the smooth operation of the website without providing any guarantee either regarding its normal functioning and the suitability of the software, the products and the services offered, as well as or that the website will never go down and it will be free from viruses and the likes. The same applies to the information included on this website that is provided by third parties.

• This website contains links to websites of third parties. Tailormade Tours is not responsible for the availability, privacy policy, content of third party websites and for any damage arising from their usage, since the users have access to them at their own responsibility.

• Under very exceptional cases, the price of the air fare shown on Tailormade Tours website may not be valid on final booking confirmation. Tailormade Tours is only bound to the price appeared on the e-ticket delivered.

• The website user guarantees that he/she is over 18 years old and is responsible for any usage of this Website by minors on his behalf.

• The user is obliged to use the Website in accordance to the law and follow the Terms and Conditions staed therein.

• Any usage of the Website for misleading or speculative purposes, or purposes that could cause a malfunction in the provision of services, is prohibited.

• Any irregular action performed while using the Website will result in blocking the user’s access to the services provided.

• If the user represents a company and requests to issue an invoice, the user must provide Tailormade Tours with the correct information. In case of incorrect information provided by the user and in order to cancel the existing invoice and issue a new one, there is an extra 5€ charge. The same applies if the user had initially asked for a simple receipt and later decided to ask for an invoice.

• The user shall defend and indemnify Tailormade Tours and any third party providers and distributors and their executives, directors, employees and agents from and against any claim, cause of action or demand, including any legal and/or accounting fees brought by:
-The user’s or on the user’s behalf violation of the liability as described herein
-Third parties as a result of the user’s violation of the website’s Terms and Conditions.
-Violation of the law or the rights of any third party
-Bad usage of this Website

• Any copying, distribution, data transfering, altering, resale, creating of derivative work or misleading of the public about the actual provider of the Website’s content is strictly prohibited.

• Tailormade Tours operates 5 days a week (Monday to Friday) 08:00 – 19:00 and on Saturdays 09:00 – 14:00. Provide of information, telephone transactions, and payment of tickets from Tailormade Tours’s offices, can only be made within that time.

• For any request made outside the aforementioned operating hours by email, fax or telephone, etc, the next working day is considered as the date of receipt of this request, always depending on the request and the respective operating hours of the department responsible.